Support

Last updated: 18 September 2026

This page is how to reach Cargo for help with the product, including the Cargo app in Slack. You do not need a Cargo account, a login, or any other account to contact us.

Email

Write to hello@getcargo.io.

That inbox is the support channel. Include the Slack workspace name or Cargo workspace name if you have one, and what you were trying to do. We respond within two business days.

What we can help with

• Installing or reconnecting the Cargo Slack app
• Agents that do not reply in a channel or DM
• Plays or tools that post to Slack
• Billing, credits, and workspace access
• Privacy or data-deletion requests (those can also go to legal@getcargo.io)

Docs

Product documentation, including the Slack integration, is at https://docs.getcargo.ai. It is public. You do not need to sign in to read it.

Privacy

How Cargo collects, uses, and retains data — including data that flows through the Slack app — is in the privacy policy.